Shipping/Delivery, Return/Refund Policy | Bhagya Kund
Shipping/Delivery, Return/Refund Policy for BhagyaKund Astrology Website
Thank you for choosing BhagyaKund for your astrology needs. This Shipping/Delivery Policy outlines the process and expected timelines for delivering our e-products and services to our valued customers. Please read this policy carefully.
1. Delivery Methods:
a. E-Products/Services: Our e-products and services, including digital horoscopes, astrology reports, and predictions, are delivered electronically via email to the email address provided by the customer during the ordering process.
b. Printed Kundlis: For customers who opt for printed kundlis, we will deliver them to the provided shipping address via a reliable courier service.
2. Delivery Timeframes:
a. E-Products/Services: We strive to deliver our e-products and services within 15-18 business days from the date of order confirmation. However, please note that these timelines are provided as expected delivery times, and we reserve the right to process and deliver your e-product or service before or after the estimated timeframe.
b. Printed Kundlis: The delivery of printed kundlis may take approximately 20-22 business days from the date of order confirmation. Again, these timelines are provided as expected delivery times, and actual delivery times may vary depending on various factors, including shipping location and unforeseen circumstances.
3. Processing Time:
a. We will begin processing your order for e-products and services immediately after receiving the order confirmation and payment.
b. For printed kundlis, the processing time includes generating the kundli, printing, quality checks, and packaging before shipment.
4. Unforeseen Circumstances:
a. Please note that there may be situations beyond our control, such as natural disasters, unforeseen disruptions in shipping services, or other unavoidable circumstances, which may cause delays in the delivery of your order. In such cases, we will make every effort to minimize any inconvenience caused and keep you informed about any delays.
b. BhagyaKund shall not be held liable for any damages or losses arising from delays in delivery due to unanticipated circumstances.
5. Shipping Charges:
a. The shipping charges for printed kundlis will be calculated based on the shipping destination and the weight of the package. The applicable shipping charges will be displayed during the checkout process.
6. Order Tracking:
a. For printed kundlis, we will provide you with a tracking number once the package is shipped. You can use this tracking number to track the status of your shipment on the courier service's website.
7. Address Accuracy:
a. It is the responsibility of the customer to provide accurate and complete shipping information, including the correct shipping address and contact details. BhagyaKund shall not be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
8. International Shipping:
a. We currently offer shipping services only in India. Please note that additional customs duties, taxes, or fees may apply for international shipments. It is the customer's responsibility to comply with any applicable customs regulations and bear any additional charges.
9. Return/Refund Policy:
a. As our products and services are intangible or personalized in nature, we do not offer returns or refunds. However, if you encounter any issues or have concerns about your order, please contact our customer support, and we will make every effort to address your concerns and provide a satisfactory resolution.
10. Contact Information:
If you have any questions, concerns, or inquiries regarding our Shipping/Delivery Policy, please feel free to contact our customer support team.
By placing an order with BhagyaKund, you acknowledge that you have read, understood, and agreed to this Shipping/Delivery Policy.